Privacy Policy

1. Information We Collect

When you visit our website or use our services, we may collect:

• Personal Information – such as your name, email address, phone number, and any details you provide when contacting us.

• Health-Related Information – necessary for providing mental health services in compliance with applicable laws.

• Website Usage Data – including your IP address, browser type, and pages visited to improve our website experience.

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2. How We Use Your Information

We use your information to:

• Provide and enhance our mental health services.

• Schedule appointments and communicate service updates.

• Ensure compliance with healthcare regulations.

• Respond to your inquiries and provide support.

• Improve our website and user experience.

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3. SMS Messaging Policy

If you provide your phone number, you consent to receive SMS messages from Fresh Start Therapeutic Services LLC. These messages may include appointment reminders, service updates, and important notifications related to your mental health care.

• No Third-Party Marketing – Your personal information will not be shared for marketing purposes.

• Message Frequency – Varies based on service updates and communication needs.

• Opt-Out Option – You can stop receiving messages at any time by replying “STOP.”

• Help Requests – Reply “HELP” for more information.

• Standard Rates Apply – Message and data rates may apply based on your mobile carrier.

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4. How We Share Your Information

We do not sell or rent your personal information. We may disclose information only:

• As required by law or to comply with healthcare regulations.

• To authorized professionals involved in your care.

• To protect our legal rights and maintain service integrity.

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5. Data Security

We implement security measures to protect your personal and health-related information. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

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6. Your Rights and Choices

You have the right to:

• Request access to the personal information we have about you.

• Request corrections or updates to your information.

• Opt out of receiving communications from us.

• Request details on how we store and use your health-related data.

For any requests regarding your data, please contact us using the information below.

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7. Compliance with Healthcare Regulations

Fresh Start Therapeutic Services LLC complies with all applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), to ensure the protection of your sensitive health information.

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8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Fresh Start Therapeutic Services LLC

626 Towne Center Drive Joppa, MD 21085

Connect@freshstarttx.org

443-313-3240

1 888-581-8813 (Toll Free)